Proven track record of delivering on-time, quality and professional results, including managing complex networks and multi-million dollar accounts. Strengths include troubleshooting, documentation, and communication.
2022 quarterly operational excellence award winner
Excellent capacity to work in a fast paced environment and multi-task on technically complex solutions
Proven track record of collaboration between upstream and downstream organizations
I always strive to become a subject matter expert in any role I play
Operational lead for testing and production management of all new code releases
Maintained operational functionality of 20,000+ Linux servers
Tier 3 support for internal and external customers
Liason between operations team and engineering, development, planning, sales, and management teams
Agile product owner for a "new to the industry" application
Gathered all requirements, wrote user stories and drove them to completion
Managed budget, hours, and burn down for the multi-million dollar project
Led operational integration efforts for all collaboration products into the Level 3 workflows
Managed all production traffic for $180M in collaboration revenue
Lead Splunk implementation engineer
Tier 3 support for worldwide data and telecommunications networks
Tier 3 interface for vendor technologies, including software releases and co-locations
Please feel free to contact me